Shipping policy

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

Free Shipping

 

We offer free shipping on orders of £50 or more. Our standard delivery service aims to deliver within 3-5 business days. Please kindly note that shipping time may increase in busy periods and especially around Christmas.

 

We generally use Royal Mail to deliver in the UK but may occasionally use another courier, such as DPD, UHS, or DHL for a larger/heavier shipment.

 

Our standard shipping rate for orders of under £50 is £4.

 

Expedited Shipping Fees

 

We also offer expedited shipping at the following rates: £6.00 and we aim to deliver in 1-3 business days.

 

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

 

All times and dates given for delivery of the products are given in good faith but are estimates only.

 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

 

DO YOU DELIVER INTERNATIONALLY?

 

We offer worldwide shipping. Free shipping is not valid on international orders.

 

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

If you have any further questions or comments, you may contact us by email on: hello@kategrosvenor.com