Privacy Policy

Last updated: 8 September 2026

Kate Grosvenor Lifestyle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, use our Services, make a purchase, sign up to receive marketing communications, or otherwise communicate with us.

For the purposes of applicable UK data protection legislation, Kate Grosvenor Lifestyle is the data controller of your personal information.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised so that you can no longer be identified.

Depending on how you interact with us, we may collect and process the following types of personal information:

• Contact information, including your name, billing address, shipping address, email address and telephone number.

• Order and transaction information, including products you view, add to your basket, purchase, return, exchange or cancel, and details of previous transactions.

• Payment information, including information necessary to process your payment. Payment information may be processed securely by Shopify, payment providers or other authorised payment processors.

• Account information, including your username, password, preferences and account settings where applicable.

• Communications, including information you provide when contacting us with a question, customer service request, review or other enquiry.

• Device and technical information, including information about your device, browser, network connection, IP address and other online identifiers.

• Website usage information, including information about how you browse and interact with our website, products, emails and other Services.

• Marketing preferences, including whether you have consented to receive email or SMS marketing and your communication preferences.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, sign up for email or SMS communications, complete a form, contact us or otherwise provide information to us.

• Automatically when you visit or interact with our website, including through cookies and similar technologies.

• From service providers that help us operate our website and business.

• From third parties where permitted by law and where appropriate.

How We Use Your Personal Information

We may use your personal information to:

Provide and Fulfil Our Services

We use your information to process payments, fulfil and deliver orders, manage returns and exchanges, maintain your account, remember your preferences, provide customer support and otherwise perform our contract with you.

Improve Your Experience

We may use information about how you interact with our website and products to understand our customers, improve our Services and provide a more relevant shopping experience.

Marketing Communications

Where you have provided consent, or where otherwise permitted by applicable law, we may use your contact information to send you information about our products, offers, promotions, launches, events and other news by email or SMS.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or the instructions provided in our SMS messages.

Withdrawing from marketing communications will not prevent us from sending necessary service communications relating to your orders, account or transactions.

Security and Fraud Prevention

We may process personal information to authenticate accounts, maintain the security of our Services and detect, investigate and prevent fraudulent, unlawful, malicious or unsafe activity.

Legal and Regulatory Requirements

We may process personal information where necessary to comply with applicable laws, regulatory requirements, valid legal processes or to establish, exercise or defend legal claims.

We Do Not Sell or Share Your Personal Information for Advertising

We do not sell, rent or share your personal information, including your mobile opt-in information and SMS consent data, with third parties for their own advertising or marketing purposes.

Your mobile number, SMS opt-in information and consent records will not be sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide information to trusted service providers where necessary for them to perform services on our behalf, such as processing payments, operating our website, delivering orders, providing email or SMS communication services, providing customer support, fraud prevention, analytics or other essential business functions.

These service providers are permitted to process personal information only as necessary to provide services to us and in accordance with applicable data protection requirements.

How We Disclose Personal Information

We may disclose personal information where necessary to operate our business and provide our Services, including:

• Shopify, which hosts and powers our online store.

• Payment processors, where necessary to securely process transactions.

• Delivery and fulfilment providers, where necessary to fulfil and deliver your order.

• Technology and service providers, including providers that support our website, email communications, SMS communications, customer service, analytics, data storage and other business operations.

• Professional advisers, such as accountants, legal advisers or insurers where reasonably necessary.

• Government authorities, regulators or law enforcement, where disclosure is required or permitted by law.

• Parties involved in a business transaction, such as a merger, acquisition, restructuring or sale of all or part of our business, where permitted by law.

We may also disclose information where you specifically request or consent to us doing so.

These disclosures do not constitute selling or renting your personal information to third parties for advertising purposes.

SMS and Mobile Messaging Privacy

If you choose to receive SMS or mobile marketing communications from Kate Grosvenor Lifestyle, we may collect your mobile telephone number, consent information and information about your interactions with our messages.

We use this information to provide the SMS communications you have requested, manage your communication preferences and maintain records of your consent.

We do not sell, rent or share your mobile telephone number, SMS opt-in information or SMS consent data with third parties or affiliates for their own marketing, promotional or advertising purposes.

We may use service providers to facilitate the delivery and operation of our SMS programme. Those providers may process your information only as necessary to provide those services to us.

You may withdraw your consent to receive SMS marketing at any time by following the opt-out instructions contained within our messages.

Relationship With Shopify

Our Services are hosted and powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide its services to us and support your shopping experience.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside the United Kingdom.

In some circumstances, Shopify may act independently in relation to personal information it processes. You can find further information about Shopify’s processing practices in Shopify’s Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how our Services are used, improve website functionality and measure the effectiveness of our communications.

Where required by applicable law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences using the cookie controls available on our website and, where applicable, through your browser settings.

Third Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by us, that organisation’s own privacy policy and terms will apply. We are not responsible for the privacy, security or content of third-party websites.

Children's Data

Our Services are not intended for children and we do not knowingly collect personal information from children who are below the age at which they may lawfully provide their personal information or consent to its processing.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Security and Retention of Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, maintain appropriate business and transaction records, comply with legal and regulatory obligations, resolve disputes and enforce agreements.

Your Rights

Depending on where you live and the applicable data protection laws, you may have rights relating to your personal information.

For customers in the United Kingdom and, where applicable, the European Economic Area, these may include:

• Right of access: You may request a copy of the personal information we hold about you.

• Right to correction: You may ask us to correct personal information that is inaccurate or incomplete.

• Right to deletion: You may ask us to delete your personal information in certain circumstances.

• Right to restrict processing: You may ask us to restrict how we process your information in certain circumstances.

• Right to object: You may object to certain types of processing, including direct marketing.

• Right to data portability: In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.

• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.

You will not be discriminated against for exercising your privacy rights.

We may need to verify your identity before fulfilling certain requests.

Managing Your Marketing Preferences

You can unsubscribe from promotional emails at any time by selecting the unsubscribe option included in our marketing emails.

You can opt out of SMS marketing using the opt-out instructions provided in our SMS communications.

If you unsubscribe from marketing, we may still contact you where necessary regarding an order, transaction, account, customer service matter or other non-promotional communication.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps as required by applicable data protection law to ensure that your information receives an appropriate level of protection.

Where required, this may include relying on adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the European Commission's Standard Contractual Clauses, Standard Contractual Clauses or other legally recognised safeguards.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below and we will do our best to resolve your concerns.

If you are located in the United Kingdom, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal obligations or regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by law.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or would like to exercise your data protection rights, please contact:

Kate Grosvenor Lifestyle

Email: hello@kategrosvenorlifestyle.com

Telephone: +44 7956 788775

Address: The Grove, Blyth Road, Roche Abbey, Rotherham S66 8NW, United Kingdom

For the purposes of applicable data protection laws, Kate Grosvenor Lifestyle is the data controller of your personal information.